Consultancy

Our people are specialists in management systems development and performance improvement. We have helped clients of all shapes and sizes over the past decade or so manage a wide range of projects to a successful conclusion. Here are some examples of the type of things we regularly get involved with.

Gap Analysis

If your company is aiming for third party certification to a recognised management standard, you need an objective assessment of those areas of the standard where your compliance is good and a clear, objective list of where the gaps are. We work with management standards all the time and we can help you identify those gaps quickly so you can more easily scope the development project and estimate the time scales and costs that certification will entail.

Management Systems Development and Certification

When it comes to certification projects we find that many people take a sledgehammer to crack a nut. In some ways it’s understandable. Nobody likes to fail their assessment so sometimes procedures are created to be “on the safe side”. The problem is that once all those procedures are written they tend to stay, clogging up the system, and increasing the document control burden on the company. We don’t work like that. We’ll help you identify not only what you need, but also what you don’t. We’ll help you develop a user-friendly system that people can actually understand and use. Everyone that we have helped in this way over the years has achieved successful certification first time.

Self Assessment and Improvement Planning

Many organisations use the EFQM Model or a similar self-assessment methodology to help them identify strategic priorities and develop plans. Most people who have done this would agree that the process is more effective if an experienced, impartial and objective expert who can lead the event without prejudice or pre-conceptions facilitates the process.

Our consultants are experienced Quality Improvement professionals with experience supporting the UK and North East Excellence Awards. We also have some experience of crowd control. Let us help you get the most from the process by freeing your people to concentrate on their direct professional input to the process.