Quality Management Training Courses
Quality Management ISO 9001:2008 Foundation Course
A one-day awareness programme for those requiring an introduction to the ISO 9000 series standards and ISO 9001:2008 and how it can be used to develop and improve quality management systems.
Introduction
This foundation course gives an introduction to the most widely used standard for Quality Management in the world. Creation of a successful quality system relies on more than reading the text in the standard; it demands an understanding of requirements and a considered application of the standard to the organisation. The course will provide delegates with an insight into the important world of quality standards, their development and the certification process.
Who Should Attend?
Specially designed for managers, supervisors, those with potential quality roles or anyone wishing to understand and assess the impact and relevance of quality management to their organisations. Also useful to anyone who needs an introduction to quality assurance or those wishing to attend the registered 2-day auditor course without prior experience of quality systems.
Course Objectives
This course will equip delegates with an understanding of the development and application of Quality Management techniques and how the ISO 9001:2008 standard is interpreted and implemented. On completion of the course we expect delegates to be able to:
- Describe the purpose of a quality management system with relevance to the 8 principles of quality management
- Explain the purpose, content and interrelationships of ISO 9000, ISO 9001:2008, and ISO 9004
- Interpret the requirements of ISO 9001:2008 in the context of an effectively implemented business management system
Course Content
- Background to Quality Assurance
- Setting quality objectives
- The ISO 9000 series standards
- Measurement and analysis
- Process based quality systems
- Continual improvement
- The 8 quality management principles
- ISO 9001:2008 clause requirements
What are the Benefits?
Attendance will enable delegates to:
- Decide how best to develop the Quality Management Systems of their organisation
- Add to their quality management career credentials
- Understand the relevance of quality standards to their organisation
- Be able to set quality objectives.
- Demonstrate the competitive benefits of quality standards to their own and other organisations
In-House Courses
Offering better value for money, they can be designed to closely match your specific requirements.
Style of Delivery and Course Leaders
Our course leaders have extensive experience in Quality Management across a wide range of sectors including manufacturing, service and professional organisations including Local, National and International Government. This wide experience enables them to make the course more interesting by using their relevant examples and case studies during workshop discussions. Our team of staff has extensive experience of working across cultural boundaries, through their work in Europe, Africa, Middle East, Asia and the Americas.
Certification
Delegates successfully completing the course will be awarded an IRCA registered certificate.
Booking and Course Fees
The fee includes a full lunch and refreshments during the day. Please complete the booking form and return together with the relevant fee
Quality Management ISO 9001:2008 Internal Auditor Course
This highly interactive two-day training programme is designed for those people who require a sound understanding of the techniques and principles of quality auditing. It also covers the role of the internal auditor in the development and improvement of an effective quality management system. This course is registered with the International Register of Certificated Auditors (IRCA).
Introduction
The role of the internal quality auditor is changing. It is no longer enough that internal audits check legislative compliance and procedural conformance, but auditors now need to be aware that they play a key role in the development and improvement of working practices across the organisation. This IRCA registered course focuses delegates on the most important attributes of a modern and effective quality management system and helps them to understand the role of the auditor in its development and continual improvement. It introduces delegates to the ISO 9000 series standard and the 8 quality management principles that underpin them.
Who Should Attend?
This course is essential for those who will undertake internal quality audits, or who will be required to plan, manage and implement internal audit programmes. Other people who find this course useful are team leaders and supervisors in quality-driven organisations, who are looking to broaden their awareness of quality issues in order to understand how they can improve their overall contribution to the success of the business. The course does not require any past auditing or quality management experience.
Course Objectives
To enable those attending to plan, perform and report the results of internal quality audits with the aim of developing and improving the quality management system of an organisation. To help delegates understand the key attributes of an efficient and effective quality management system and the role of the internal auditor in its continual improvement and development.
Course Content
- Plan-Do-Check-Act methodology and other fundamental quality management principles
- Business process auditing
- The structure and principles of the ISO 9000 series standard
- Quality management system implementation issues
- Effective auditing techniques and good audit practice
What Are The Benefits?
This course, combined with an ISO 9001 Foundation course, satisfies the formal training requirements for those wishing to register with the IRCA as an Internal Quality Auditor. Successful delegates will be equipped with the technical skills and knowledge required to plan, conduct and report internal quality audits. Delegates also find the interactive nature of the course, its challenging content and extensive use of team-based exercises stimulating and surprisingly enjoyable
In-House Courses
Offering better value for money, they can be designed to closely match your specific requirements.
Style of Delivery and Course Leaders
Our course leaders have unrivalled quality management systems design and improvement experience, including ISO 9000, TQM and EFQM implementation. They are qualified and experienced auditors with extensive practical management experience across a wide range of sectors including manufacturing, finance, pharmaceuticals, local and national government. We have extensive experience working across cultural boundaries, through our work in Europe, Africa, the Middle East, Asia and the Americas.
Certification
Delegates successfully completing the course will be awarded an IRCA registered certificate.
Booking and Course Fees
The fee includes a full lunch and refreshments during both days. Please complete the booking form and return together with the relevant fee.
Quality Management ISO 9001:2008 Lead Auditor Course
This intensive, challenging and highly interactive IRCA registered training program is for those people who require an in-depth understanding of the ISO ISO 9000 series standards, including ISO 9001:2008 and the range of auditing techniques and protocols associated with the lead auditor role.
Introduction
Every quality professional knows that the ISO 9000 series standards has introduced some significant additional requirements, but how many can honestly say they fully understand all the implications of these changes? How do the changes affect the design and management of the quality management system, and how has the process of auditing against the revised standard changed? This course is designed to answer all of these questions and more.
Who Should Attend?
This course satisfies the training requirements for those who wish to register as a lead auditor with the IRCA. It is also essential for any serious quality practitioner, particularly those with a responsibility to design, implement and manage a quality management system that meets the requirements of ISO 9001:2008. Other people who have found this course useful in the past have been internal quality auditors who have been looking to enhance their quality auditing knowledge and skills, and those looking to achieve formal recognition for the skills and knowledge that they possess.
Course Objectives
To enable those attending to lead an audit team whose objective it is to audit the quality management system of an organisation against the requirements of ISO 9001:2008. The course will also equip delegates with a sound knowledge of the requirements of ISO 9001:2008 and the quality management principles that underpin it.
Course Content
- The origins of Quality Management
- The 8 Quality Management principles
- The ISO 9000 series standard
- Processes and techniques for planning, conducting & reporting audits
- Audit follow-up activities and auditing for continual improvement
What Are The Benefits?
The course is designed not only to help people perform capable and value-adding quality audits, but also to develop delegates’ wider understanding of quality management systems design and implementation. In particular it will help delegates get to grips with those issues of ever-increasing importance, such as customer satisfaction, continual improvement and the management of processes. It will help delegates understand how these critical issues can be embedded into the quality management system of an organisation. Successful completion of the course and the achievement of the 70% pass mark will satisfy the formal training requirements for those wishing to register as an auditor, lead auditor or principal auditor with the IRCA under the QMS 2008 scheme.
In-House Courses
Offering better value for money, they can be designed to closely match your specific requirements.
Style of Delivery and Course Leaders
Our course leaders are quality management professionals, as well as being qualified, registered and experienced auditors and EFQM assessors. They have extensive knowledge across a wide range of sectors including manufacturing, finance, pharmaceuticals, local and national government. They have all cut their teeth as successful change agents within high profile organisations, and fully understand the range of technical, legislative and people challenges that face those with a responsibility for delivering real quality improvements.
Certification
Delegates successfully completing the course, including examination, will be awarded an IRCA registered certificate.
Booking and Course Fees
The fee includes full lunch and refreshments each day. Please complete the booking form and return together with the relevant fee.
Quality Management Process Mapping and Improvement Course
This fast paced and interactive 1-day course is for those people whose priority it is to find better, faster and cheaper ways of delivering results. Working from first principles, it introduces a number of proven and easy to use process improvement techniques.
Introduction
Effective process design and management sits at the heart of every effective quality management system, but such efficiency rarely occurs by accident or good fortune. This course introduces delegates to a variety of the simplest, most effective and widely used tools and techniques for process analysis and improvement.
Who Should Attend?
This course is suitable for quality managers, business improvement leaders, change agents, champions, in fact anyone with an interest in improving organisational performance in a very practical way. Other people who have also found this course useful have been those with the responsibility for implementing and managing an ISO 9000 based quality management system, for which the “process approach” is a fundamental principle.
Course Objectives
To enable those attending to understand and apply a range of process improvement techniques, and understand the benefits of each in a variety of organisational situations.
Course Content
- Process mapping (flowcharting) tools and techniques
- Process measurement
- Customer focused processes
- Streamlining processes
- Cost and Cycle Time Analysis
What Are The Benefits?
The course is designed to develop delegates’ wider understanding of process design and management, including interface and cultural issues. In particular it will help delegates get to grips with critical issues such as customer satisfaction, continual improvement and their relationship to process management. The main benefit of the course is that delegates will leave with a practical understanding of some very simple tools and techniques that they can start using immediately to enhance the performance of their organisation.
In-House Courses
Offering better value for money, they can be designed to closely match your specific requirements.
Style Of Delivery And Course Leaders
Our course leaders are business improvement professionals. They have extensive hands-on experience of leading change in a wide range of sectors including manufacturing, finance, pharmaceuticals, local and national government. They have all, at one time or another, applied the full range of the most successful business improvement models and techniques around at the moment, including ISO 9000, the EFQM Model, Investors in People, Total Quality Management and Six Sigma.
Certification
Delegates successfully completing the course will be awarded an IQMS registered certificate.
Booking and Course Fees
The fee includes lunch and refreshments during the day. Please complete the booking form and return together with the relevant fee.
