iQ Management Systems

ISO 9001:2008 Foundation

A one-day awareness programme for those requiring an introduction to the ISO 9000 series standards and ISO 9001:2008 and how it can be used to develop and improve quality management systems.

Introduction
This foundation course gives an introduction to the most widely used standard for Quality Management in the world. Creation of a successful quality system relies on more than reading the text in the standard; it demands an understanding of requirements and a considered application of the standard to the organisation. The course will provide delegates with an insight into the important world of quality standards, their development and the certification process.

Who Should Attend?
Specially designed for managers, supervisors, those with potential quality roles or anyone wishing to understand and assess the impact and relevance of quality management to their organisations. Also useful to anyone who needs an introduction to quality assurance or those wishing to attend the registered 2-day auditor course without prior experience of quality systems.

Course Objectives
This course will equip delegates with an understanding of the development and application of Quality Management techniques and how the ISO 9001:2008 standard is interpreted and implemented. On completion of the course we expect delegates to be able to:

Describe the purpose of a quality management system with relevance to the 8 principles of quality management
Explain the purpose, content and interrelationships of ISO 9000, ISO 9001:2008, and ISO 9004
Interpret the requirements of ISO 9001:2008 in the context of an effectively implemented business management system

Course Content

Background to Quality Assurance
Setting quality objectives
The ISO 9000 series standards
Measurement and analysis
Process based quality systems
Continual improvement
The 8 quality management principles
ISO 9001:2008 clause requirements

What are the Benefits?
Attendance will enable delegates to:

Decide how best to develop the Quality Management Systems of their organisation
Add to their quality management career credentials
Understand the relevance of quality standards to their organisation
Be able to set quality objectives.
Demonstrate the competitive benefits of quality standards to their own and other organisations

In-House Courses
Offering better value for money, they can be designed to closely match your specific requirements.

Style of Delivery and Course Leaders
Our course leaders have extensive experience in Quality Management across a wide range of sectors including manufacturing, service and professional organisations including Local, National and International Government. This wide experience enables them to make the course more interesting by using their relevant examples and case studies during workshop discussions. Our team of staff has extensive experience of working across cultural boundaries, through their work in Europe, Africa, Middle East, Asia and the Americas.

Certification
Delegates successfully completing the course will be awarded an IRCA registered certificate.

Booking and Course Fees
The fee includes a full lunch and refreshments during the day. Please complete the booking form and return together with the relevant fee

Describe the purpose of a quality management system with relevance to the 8 principles of quality management
Explain the purpose, content and interrelationships of ISO 9000, ISO 9001:2008, and ISO 9004
Interpret the requirements of ISO 9001:2008 in the context of an effectively implemented business management system

Course Content

Background to Quality Assurance
Setting quality objectives
The ISO 9000 series standards
Measurement and analysis
Process based quality systems
Continual improvement
The 8 quality management principles
ISO 9001:2008 clause requirements

What are the Benefits?
Attendance will enable delegates to:

Decide how best to develop the Quality Management Systems of their organisation
Add to their quality management career credentials
Understand the relevance of quality standards to their organisation
Be able to set quality objectives.
Demonstrate the competitive benefits of quality standards to their own and other organisations

In-House Courses
Offering better value for money, they can be designed to closely match your specific requirements.

Certification
Delegates successfully completing the course will be awarded an IRCA registered certificate.

Booking and Course Fees
The fee includes a full lunch and refreshments during the day. Please complete the booking form and return together with the relevant fee

ISO 9001:2008 Internal Auditor

This highly interactive two-day training programme is designed for those people who require a sound understanding of the techniques and principles of quality auditing. It also covers the role of the internal auditor in the development and improvement of an effective quality management system. This course is registered with the International Register of Certificated Auditors (IRCA).

Introduction
The role of the internal quality auditor is changing. It is no longer enough that internal audits check legislative compliance and procedural conformance, but auditors now need to be aware that they play a key role in the development and improvement of working practices across the organisation. This IRCA registered course focuses delegates on the most important attributes of a modern and effective quality management system and helps them to understand the role of the auditor in its development and continual improvement. It introduces delegates to the ISO 9000 series standard and the 8 quality management principles that underpin them.

Who Should Attend?
This course is essential for those who will undertake internal quality audits, or who will be required to plan, manage and implement internal audit programmes. Other people who find this course useful are team leaders and supervisors in quality-driven organisations, who are looking to broaden their awareness of quality issues in order to understand how they can improve their overall contribution to the success of the business. The course does not require any past auditing or quality management experience.

Course Objectives
To enable those attending to plan, perform and report the results of internal quality audits with the aim of developing and improving the quality management system of an organisation. To help delegates understand the key attributes of an efficient and effective quality management system and the role of the internal auditor in its continual improvement and development.

Course Content

Plan-Do-Check-Act methodology and other fundamental quality management principles
Business process auditing
The structure and principles of the ISO 9000 series standard
Quality management system implementation issues
Effective auditing techniques and good audit practice

What Are The Benefits?
This course, combined with an ISO 9001 Foundation course, satisfies the formal training requirements for those wishing to register with the IRCA as an Internal Quality Auditor. Successful delegates will be equipped with the technical skills and knowledge required to plan, conduct and report internal quality audits. Delegates also find the interactive nature of the course, its challenging content and extensive use of team-based exercises stimulating and surprisingly enjoyable

In-House Courses
Offering better value for money, they can be designed to closely match your specific requirements.

Style of Delivery and Course Leaders
Our course leaders have unrivalled quality management systems design and improvement experience, including ISO 9000, TQM and EFQM implementation. They are qualified and experienced auditors with extensive practical management experience across a wide range of sectors including manufacturing, finance, pharmaceuticals, local and national government. We have extensive experience working across cultural boundaries, through our work in Europe, Africa, the Middle East, Asia and the Americas.

Certification
Delegates successfully completing the course will be awarded an IRCA registered certificate.

Booking and Course Fees
The fee includes a full lunch and refreshments during both days. Please complete the booking form and return together with the relevant fee.

ISO 9001:2008 Lead Auditor

This intensive, challenging and highly interactive IRCA registered training program is for those people who require an in-depth understanding of the ISO ISO 9000 series standards, including ISO 9001:2008 and the range of auditing techniques and protocols associated with the lead auditor role.

Introduction
Every quality professional knows that the ISO 9000 series standards has introduced some significant additional requirements, but how many can honestly say they fully understand all the implications of these changes? How do the changes affect the design and management of the quality management system, and how has the process of auditing against the revised standard changed? This course is designed to answer all of these questions and more.

Who Should Attend?
This course satisfies the training requirements for those who wish to register as a lead auditor with the IRCA. It is also essential for any serious quality practitioner, particularly those with a responsibility to design, implement and manage a quality management system that meets the requirements of ISO 9001:2008. Other people who have found this course useful in the past have been internal quality auditors who have been looking to enhance their quality auditing knowledge and skills, and those looking to achieve formal recognition for the skills and knowledge that they possess.

Course Objectives
To enable those attending to lead an audit team whose objective it is to audit the quality management system of an organisation against the requirements of ISO 9001:2008. The course will also equip delegates with a sound knowledge of the requirements of ISO 9001:2008 and the quality management principles that underpin it.

Course Content

The origins of Quality Management
The 8 Quality Management principles
The ISO 9000 series standard
Processes and techniques for planning, conducting & reporting audits
Audit follow-up activities and auditing for continual improvement

What Are The Benefits?
The course is designed not only to help people perform capable and value-adding quality audits, but also to develop delegates' wider understanding of quality management systems design and implementation. In particular it will help delegates get to grips with those issues of ever-increasing importance, such as customer satisfaction, continual improvement and the management of processes. It will help delegates understand how these critical issues can be embedded into the quality management system of an organisation. Successful completion of the course and the achievement of the 70% pass mark will satisfy the formal training requirements for those wishing to register as an auditor, lead auditor or principal auditor with the IRCA under the QMS 2008 scheme.

In-House Courses
Offering better value for money, they can be designed to closely match your specific requirements.

Style of Delivery and Course Leaders
Our course leaders are quality management professionals, as well as being qualified, registered and experienced auditors and EFQM assessors. They have extensive knowledge across a wide range of sectors including manufacturing, finance, pharmaceuticals, local and national government. They have all cut their teeth as successful change agents within high profile organisations, and fully understand the range of technical, legislative and people challenges that face those with a responsibility for delivering real quality improvements.

Certification
Delegates successfully completing the course, including examination, will be awarded an IRCA registered certificate.

Booking and Course Fees
The fee includes full lunch and refreshments each day. Please complete the booking form and return together with the relevant fee.

Process Mapping and Improvement

This fast paced and interactive 1-day course is for those people whose priority it is to find better, faster and cheaper ways of delivering results. Working from first principles, it introduces a number of proven and easy to use process improvement techniques.

Introduction
Effective process design and management sits at the heart of every effective quality management system, but such efficiency rarely occurs by accident or good fortune. This course introduces delegates to a variety of the simplest, most effective and widely used tools and techniques for process analysis and improvement.

Who Should Attend?
This course is suitable for quality managers, business improvement leaders, change agents, champions, in fact anyone with an interest in improving organisational performance in a very practical way. Other people who have also found this course useful have been those with the responsibility for implementing and managing an ISO 9000 based quality management system, for which the �process approach� is a fundamental principle.

Course Objectives
To enable those attending to understand and apply a range of process improvement techniques, and understand the benefits of each in a variety of organisational situations.

Course Content

Process mapping (flowcharting) tools and techniques
Process measurement
Customer focused processes
Streamlining processes
Cost and Cycle Time Analysis

What Are The Benefits?
The course is designed to develop delegates� wider understanding of process design and management, including interface and cultural issues. In particular it will help delegates get to grips with critical issues such as customer satisfaction, continual improvement and their relationship to process management. The main benefit of the course is that delegates will leave with a practical understanding of some very simple tools and techniques that they can start using immediately to enhance the performance of their organisation.

In-House Courses
Offering better value for money, they can be designed to closely match your specific requirements.

Style Of Delivery And Course Leaders
Our course leaders are business improvement professionals. They have extensive hands-on experience of leading change in a wide range of sectors including manufacturing, finance, pharmaceuticals, local and national government. They have all, at one time or another, applied the full range of the most successful business improvement models and techniques around at the moment, including ISO 9000, the EFQM Model, Investors in People, Total Quality Management and Six Sigma.

Certification
Delegates successfully completing the course will be awarded an IQMS registered certificate.

Booking and Course Fees
The fee includes lunch and refreshments during the day. Please complete the booking form and return together with the relevant fee.

ISO 27001:2005 Lead Auditor

This intensive, challenging and highly interactive training program is for those people who require an in-depth understanding of the ISO 27001:2005 and associated standards, and the range of auditing techniques and protocols associated with the lead auditor role.

INTRODUCTION
Every organisation understands the importance of managing and taking care of its information securely, including legal, contractual and moral requirements to do so.
On successfully completing the course, students will have an appreciation of the importance of controlling Information Security in all types of business; a detailed knowledge of ISO 27001:2005 Information Security Requirements and a detailed understanding of the principal requirements for auditing Information Security Management Systems (ISMS).

WHO SHOULD ATTEND?
This course satisfies the training requirements for those who wish to register as an ISMS lead auditor with the IRCA. It is also essential for anyone involved managing information and with a responsibility to design, implement and manage an ISMS management system that meets the requirements of ISO 27001:2005. Other people who have found this course useful in the past have been internal ISMS auditors who have been looking to enhance their auditing knowledge and skills, and those looking to achieve formal recognition for the skills and knowledge that they possess.

COURSE OBJECTIVES
The course objectives are to provide interpretation and understanding of Information Security Management Systems (ISMS), ISO 27001:2005 and auditing ISMS. The course is aimed at all levels of personnel from senior management to supervisors, who are concerned with the information security in their organisation. The course will also equip delegates with a sound knowledge of the requirements of ISO 27001:2005 and knowledge of associated standards.

COURSE CONTENT

Introduction to Information Security
Detailed content of ISO 27001:2005
Similarities with other management systems standards
Information Security Management Issues including operational control
Information Security Audit Skills
Practical exercises and feedback.

WHAT ARE THE BENEFITS?
The course is designed not only to help people perform capable and value-adding quality audits, but also to develop delegates� wider understanding of quality management systems design and implementation. In particular it will help delegates get to grips with those issues of ever-increasing importance, such as customer satisfaction, continual improvement and the management of processes. It will help delegates understand how these critical issues can be embedded into the quality management system of an organisation. Successful completion of the course and the achievement of the 70% pass mark will satisfy the formal training requirements for those wishing to register as an auditor, lead auditor or principal auditor with the IRCA under the ISMS scheme.

IN � HOUSE COURSES
Offering better value for money, they can be designed to closely match your specific requirements.

STYLE OF DELIVERY AND COURSE LEADERS
Our course leaders have unrivalled experience in information security management systems design and implementation, including ISO 272001:2005. They are qualified and experienced auditors with extensive practical management experience across a wide range of businesses. We have extensive experience working across cultural boundaries, through our work in Europe, Africa, the Middle East, Asia and the Americas.

CERTIFICATION
Delegates successfully completing the course, including examination, will be awarded an IRCA registered certificate.

BOOKING AND COURSE FEES
The fee includes full lunch and refreshments each day.

ISO 22000:2005 Internal Auditor

This highly interactive two-day training programme is designed for those people who require a sound understanding of the techniques and principles of food safety management systems (FSMS) auditing. It also covers the role of the internal auditor in the development and improvement of an effective food safety management system.

INTRODUCTION
The role of the internal FSMS auditor is changing. It is no longer enough that internal audits check legislative compliance and procedural conformance, but auditors now need to be aware that they play a key role in the development and improvement of working practices across the organisation.
This course focuses delegates on the most important attributes of a modern and effective quality management system and helps them to understand the role of the auditor in its development and continual improvement. It introduces delegates to the ISO 22000:2005 and associated standards.

WHO SHOULD ATTEND?
This course is essential for those who will undertake internal FSMS audits, or who will be required to plan, manage and implement internal FSMS audit programmes.
Other people who find this course useful are team leaders and supervisors in FSMS quality-driven organisations, who are looking to broaden their awareness of FSMS issues in order to understand how they can improve their overall contribution to the success of the business. The course does not require any past auditing or FSMS management experience.

COURSE OBJECTIVES
To enable those attending to plan, perform and report the results of internal FSMS audits with the aim of developing and improving the FSMS of an organisation.
To help delegates understand the key attributes of an efficient and effective food safety management system and the role of the internal auditor in its continual improvement and development.

COURSE CONTENT
� Plan-Do-Check-Act methodology and other fundamental quality management principles
� Food Safety Internal Auditing
� Process auditing
� The structure and principles of the ISO 22000:2005 standard
� Food safety management system implementation issues
� Effective auditing techniques and good audit practice

WHAT ARE THE BENEFITS?
This course, combined with an ISO 22000:2005 Foundation course, satisfies the formal training requirements for those wishing to register with the IRCA as an Internal FSMS Auditor. Successful delegates will be equipped with the technical skills and knowledge required to plan, conduct and report internal quality audits. Delegates also find the interactive nature of the course, its challenging content and extensive use of team-based exercises stimulating and surprisingly enjoyable

IN � HOUSE COURSES
Offering better value for money, they can be designed to closely match your specific requirements.

STYLE OF DELIVERY AND COURSE LEADERS
Our course leaders have unrivalled food safety management systems design and improvement experience, including ISO 22000:2005, HACCP and food safety management system implementation. They are qualified and experienced auditors with extensive practical management experience across a wide range of food sector businesses. We have extensive experience working across cultural boundaries, through our work in Europe, Africa, the Middle East, Asia and the Americas.

CERTIFICATION
All delegates will be awarded a certificate verifying attendance and completion of the course.

BOOKING AND COURSE FEES
The fee includes a full lunch and refreshments during both days. Please complete the booking form and return together with the relevant fee.

ISO 22000:2005 Lead Auditor

ISO 22000:2005 is the internationally recognised standard that defines the parameters for an effective food safety management system based on HACCP. More and more organisations in the food sector are encouraging their suppliers to demonstrate compliance to this standard, and this is creating a demand for trained and competent ISO 22000:2005 auditors. This intensive, challenging and highly interactive IRCA registered training program is for those people who require an in-depth understanding of the International Food Safety Management System Standard ISO 22000:2005, and the range of auditing techniques and protocols associated with the lead auditor role in the food sector.

Who Should Attend?

This course satisfies the training requirements for those who wish to register as a food safety system lead auditor with the IRCA.
Food safety professionals with a responsibility to design implement and manage a quality system that meets the requirements of ISO 22000.
Food safety auditors who have been looking to enhance their auditing knowledge and skills or looking to achieve formal recognition for the skills and knowledge that they possess.
Auditors, from any organisation in the food chain, who need to lead audits and audit teams, both in their own organisation and in others, such as suppliers, where there is a requirement to audit food safety management systems against IS0 22000

Previous Experience
Those wishing to attend this course should have:

Experience of working in the food chain
An understanding of relevant key food safety legislation, prerequisite programmes, Good Manufacturing Practices and HACCP principles as defined in Codex Alimentarius.

Course Objectives
To enable those attending to lead an audit team whose objective it is to audit the food safety management system of an organisation against the requirements of ISO 22000:2005. The course will also equip delegates with a sound knowledge of the requirements of ISO 22000:2005 and the food safety principles that underpin it.

Course Content

Food safety management principles
The management systems approach to managing food safety risks
The requirements of ISO 22000:2005
The processes and techniques involved in planning, conducting & reporting audits on an entire food safety management system

What Are The Benefits?
The course is designed not only to help people perform food safety audits, but also to develop delegates� wider understanding of food safety management systems design and implementation. It will help delegates understand how HACCP can be embedded into the food safety management system of an organisation. Successful completion of the course and the achievement of the 70% pass mark will satisfy the formal training requirements for those wishing to register as an Auditor, Lead Auditor or Principal Auditor with the IRCA under the food safety auditor scheme.

In-House Courses
Offering better value for money, they can be designed to closely match your specific requirements.

Style of Delivery And Course Leaders
Our course leaders are professional practitioners in the food sector, as well as being qualified, registered and experienced auditors. They have extensive knowledge across a wide variety of food industry organisations such as primary food processing, food manufacturing, retailing and catering. They have cut their teeth within high profile organisations, and fully understand the range of technical, legislative and people challenges that face those with a responsibility for delivering robust food safety management systems and customer confidence.

Certification
Delegates successfully completing the course including examination will be awarded an IRCA registered certificate.

Booking and Course Fees
The fee includes full lunch and refreshments each day. Please complete the booking form and return together with the relevant fee.

ISO/TS 16949:2009 Foundation

This course covers the differences between ISO/TS 16949:2009 and QS 9000 and helps top management implement an effective transition.

Introduction
ISO/TS 16949:2009 is the new automotive industry standard that replaced QS 9000, VDA6.1, EAQF and AVSQ automotive industry and national standards in December 2003. The standard is based on ISO 9001:2008 but with the additional specific requirement that an organisation must demonstrate its ability to meet the customer specific requirements for the product or service while achieving continual improvement through its business activities.

Who Should Attend
Senior and line managers who have a responsibility for creating and implementing ISO/TS 16949:2009 conforming systems will find this course useful. In addition Quality Managers and auditors will also benefit from this course.

Course Objectives
The course has been structured to give senior managers the strategic knowledge and understanding of the overall requirements of ISO/TS 16949:2009. It�s an open minded review and interrogation of the needs and implications of ISO/TS16949:2009, within a customer focused design and manufacturing environment, where striving for the �Right First Time� goal within design and manufacturing activities and with continual improvement throughout the business activity as the norm.

The Course Content

History of Customer, national and International quality system standards
The aim of ISO/TS 16949:2009
ISO/TS 16949:2009 requirements
Certification issues
Implementation issues with ISO/TS 16949:2009
The Process Model and System requirements
Clauses influenced under "Customer requirement" needs

What Are The Benefits
This course will review the significant changes for managers within ISO/TS 16949:2009. It will examine how their roles will be interpreted and the more formalised cultural requirements that need to be in place to achieve and meet the customer satisfaction and continual improvement needs of ISO/TS 16949:2009.

In-House Courses
Offering better value for money, they can be designed to closely match your specific requirements.

Certification
Delegates successfully completing the course will be awarded an IQMS registered certificate.

Booking and Course Fees
The fee includes lunch and refreshments during the day. Please complete the booking form and return together with the relevant fee.

ISO/TS 16949:2009 Internal Auditor

This course has been designed and developed specifically for those involved in internal auditing within the automotive industry and to the requirements of ISO/TS 16949:2009. This intensive, challenging and highly interactive training program is for those people who require an in depth understanding of internal auditing in an automotive environment. It examines the range of auditing techniques and protocols associated with the lead auditor role in the automotive sector.

INTRODUCTION
Every quality professional knows that the ISO/TS 16949:2009 standard has introduced some significant requirements, but how many can honestly say they fully understand all the implications of these? Additionally, those people that operate in a specialist automotive setting will require a sound grasp of the requirements the automotive quality standard ISO/TS 16949:2009 and how that relates to ISO 9001:2008. This course is based on our established IRCA Registered ISO 9000:2000 Quality Internal Auditor Course, but incorporates additional learning around the requirements and application of ISO/TS 16949:2009. The examples and case studies used throughout the course concentrate on automotive sector applications.

WHO SHOULD ATTEND?
The course is specifically designed for those people working in the automotive sector and will be of particular benefit for 2nd and 3rd tier suppliers to the automotive sector, those people required to perform internal audits on automotive within their own organisation, and also automotive sector quality managers responsible for implementing and managing an ISO/TS 16949:2009 based system.

COURSE OBJECTIVES
To enable delegates to lead an audit team whose objective it is to audit the quality management system of an automotive sector organisation against the requirements of ISO/TS 16949:2009 and/or ISO 9001:2008. The course will also equip delegates with a sound knowledge of the requirements of ISO/TS 16949:2009 and the quality management principles that underpin it.

COURSE CONTENT
� Background to Quality Management
� Setting quality objectives
� Measurement and analysis
� Process based quality systems
� Continual improvement
� The 8 quality management principles
� ISO/TS 16949:2009 requirements

WHAT ARE THE BENEFITS?
The course is designed not only to help people perform capable and value-adding audits, but also to develop delegates� wider understanding of quality management systems design and implementation. In particular it will help delegates get to grips with those issues of ever-increasing importance, such as customer satisfaction, continual improvement and the management of processes. It will help delegates understand how these critical issues can be embedded into the quality management system of an organisation. Successful completion of the course and the achievement of the 70% pass mark will satisfy the formal training requirements for those wishing to register as an auditor, lead auditor or principal auditor with the IRCA under the QMS 2000 scheme.

IN � HOUSE COURSES
Offering better value for money, they can be designed to closely match your specific requirements.

STYLE OF DELIVERY AND COURSE LEADERS
Our course leaders have extensive experience in Quality Management in the automotive sector. Their direct practitioner experience enables them to make the course more interesting by using relevant examples and case studies during workshop discussions. Our team of staff has extensive experience of working across cultural boundaries, through their work in Europe, Africa, Middle East, Asia and the Americas.

CERTIFICATION
Delegates successfully completing the course will be awarded an IQMS registered certificate.

BOOKING AND COURSE FEES
The fee includes lunch and refreshments during the day.

ISO/TS 16949:2009 Lead Auditor

This course is a variation of our very successful IRCA Registered ISO 9000 Lead Auditor Course. It has been designed and developed specifically for those involved in auditing within the automotive industry supply chain and to the requirements of ISO/TS 16949:2009.

This intensive, challenging and highly interactive IRCA registered training program is for those people who require an in depth understanding of second and third party quality auditing in an automotive environment. It examines the range of auditing techniques and protocols associated with the lead auditor role in the automotive sector.

Introduction
Every quality professional knows that the ISO 9000 series standard has introduced some significant additional requirements, but how many can honestly say they fully understand all the implications of these changes? Additionally, those people that operate in a specialist automotive setting will require a sound grasp of the requirements the automotive quality standard ISO/TS 16949:2009 and how that relates to ISO 9000. This course is based on our established IRCA Registered ISO 9000 Quality Lead Auditor Course, but incorporates additional learning around the requirements and application of ISO/TS 16949:2009. The examples and case studies used throughout the course concentrate on automotive sector applications.

Course Objectives
To enable delegates to lead an audit team whose objective it is to audit the quality management system of an automotive sector organisation against the requirements of ISO/TS 16949:2009 and/or ISO 9001:2008. The course will also equip delegates with a sound knowledge of the requirements of ISO/TS 16949:2009 and the quality management principles that underpin it.

Course Content

Background to Quality Management
Setting quality objectives
The ISO 9000 series standards
Measurement and analysis
Process based quality systems
Continual improvement
The 8 quality management principles
WISO/TS 16949:2009 clause requirements

What Are The Benefits?
The course is designed not only to help people perform capable and value-adding audits, but also to develop delegates� wider understanding of quality management systems design and implementation. In particular it will help delegates get to grips with those issues of ever-increasing importance, such as customer satisfaction, continual improvement and the management of processes. It will help delegates understand how these critical issues can be embedded into the quality management system of an organisation. Successful completion of the course and the achievement of the 70% pass mark will satisfy the formal training requirements for those wishing to register as an auditor, lead auditor or principal auditor with the IRCA under the QMS 2000 scheme.

In-House Courses
Offering better value for money, they can be designed to closely match your specific requirements.

Style of Delivery And Course Leaders
Our course leaders have extensive experience in Quality Management in the automotive sector. Their direct practitioner experience enables them to make the course more interesting by using relevant examples and case studies during workshop discussions. Our team of staff has extensive experience of working across cultural boundaries, through their work in Europe, Africa, Middle East, Asia and the Americas.

Certification
Delegates successfully completing the course, including examination, will be awarded an IRCA registered certificate.

Booking and Course Fees
The fee includes lunch and refreshments during the day. Please complete the booking form and return together with the relevant fee.

ISO 14001 and EMAS Foundation

A one-day course designed to provide attendees with a thorough knowledge of environmental management systems and implementation requirements for ISO 14001 and EMAS.

Introduction
In the past some companies may have seen environmental management as a luxury that they could ill afford but things are changing. Legislation designed to protect the environment has steadily increased and many customers use environmental performance as a key selection criteria when awarding contracts. This means that a systematic approach to environmental management can often make good commercial sense.

Who Should Attend?
Decision makers and project managers need to understand the fundamentals and practical implementation requirements of an effective Environmental Management System (EMS). Environmental Managers or those with responsibility for maintaining an existing EMS to a recognised standard will also find this course very useful.

Course Objectives
To enable those attending to gain an in-depth knowledge of EMS structures, ISO 14001 and EMAS.

Course Content

Introduction to ISO 14001 & EMAS
Global environmental issues
Identification of environmental aspects
Review of legislative requirements
Continual improvement process
Prevention of pollution
Benefits to business
Hazardous substances
Environmental management system implementation & certification

What Are The Benefits?
Attendees will develop a detailed understanding of exactly what is required in implementing a certified EMS allowing informed decision-making. If you have already decided that ISO 14001 will be of benefit to your company then the course helps you to identify the requirements and pitfalls before you start helping to avoid blind alleys and costly mistakes.

In-House Courses
Offering better value for money, they can be designed to closely match your specific requirements.

Style of Delivery And Course Leaders
The course includes a combination of interactive training sessions and exercises designed to facilitate understanding. Our course leaders have substantial experience in the field of environmental management systems. They are qualified and experienced auditors with extensive practical management experience across a wide range of sectors including manufacturing, finance, pharmaceuticals, local and national government. We have extensive experience working across cultural boundaries, through our work in Europe, Africa, the Middle East, Asia and the Americas.

Certification
Delegates successfully completing the course will be awarded an IRCA registered certificate.

Booking and Course Fees
The fee includes lunch and refreshments during the day. Please complete the booking form and return together with the relevant fee.

ISO 14001 & EMAS Internal Auditor

This interactive two-day training programme aims to help delegates to understand and apply the principles and techniques that are required for conducting effective environmental audits. This course is registered with the International Register of Certificated Auditors (IRCA).

Introduction
A good system of auditing is one of the most effective methods of ensuring that the Environmental Management System (EMS) continues to meet its objectives and for control and for identifying improvements. Auditors need to be sufficiently competent in order to evaluate the EMS effectively if the organisation is to achieve the full benefit from its EMS and have confidence that it is achieving its objectives. This IRCA registered course focuses delegates on the most important attributes of a modern and effective environmental management system and helps them to understand the role of the auditor in its development and continual improvement. It introduces delegates to business environmental issues and relevant legislative issues.

Who Should Attend?
The course designed specifically for people engaged in environmental audits within their own organisation. It may also be useful for those people who are required to audit the EMS of suppliers or potential suppliers.

Course Objectives
To enable delegates to effectively plan, perform, evaluate and report the results of internal environmental audits with confidence.

Course Content

Environmental Issues
Checklist development & use
Environmental standards
NCRs and categorisation
Types of audit
Auditor skills, protocols and techniques

What Are The Benefits?
This course, combined with an ISO 14001 foundation course, satisfies the formal training requirements for those wishing to register with the IRCA as an Internal EMS Auditor. Successful delegates will be equipped with the technical skills and knowledge required to plan, conduct and report internal EMS audits. Delegates also find the interactive nature of the course, its challenging content and extensive use of team-based exercises an enjoyable and effective way to learn.

In-House Courses
Offering better value for money, they can be designed to closely match your specific requirements.

Style of Delivery And Course Leaders
A combination of presentations and guided exercises and a highly interactive role-play exercise involving a simulated audit makes this course both highly beneficial and enjoyable for participants. Our course leaders are qualified and experienced environmental auditors with extensive practical management experience across a wide range of sectors including manufacturing, finance, pharmaceuticals, local and national government. We have extensive experience working across cultural boundaries, through our work in Europe, Africa, the Middle East, Asia and the Americas.

Certification
Delegates successfully completing the course will be awarded an IRCA registered certificate.

Booking and Course Fees
The fee includes lunch and refreshments during the day. Please complete the booking form and return together with the relevant fee.

Lead Environmental Auditor

This five-day advanced auditor�s course designed for those people wishing to develop their environmental auditing skills to a professional level either to improve company auditing processes or to audit systems in a third party capacity. This course is registered with the Institute of Environmental Management and Assessment (IEMA).

Introduction
This course satisfies the training requirements for those who wish to register as Lead Auditor to IEMA. Course attendees are assessed on their knowledge and understanding throughout the course and will also be required to sit a 2-hour open book examination to assess their level of understanding.

Who Should Attend?
This course is invaluable for those who have the main responsibility for implementing and maintaining their environmental management system; for those who are required to regularly assess performance of other companies and for those who are seeking to develop their auditing and environmental skills.

Course Objectives
The course will help delegates to understand the principles of good Environmental Management and to develop their knowledge of the environmental management standards. It will also develop delegates� knowledge & understanding of different audit types, and the practical skills required to plan, execute and report environmental management audits. On completion, delegates will be able to evaluate the effectiveness of an EMS based on the ISO 14001 or EMAS standards at a level acceptable to certification bodies.

Course Content

Auditor registration
Audit case study and role-play
Global environmental issues
ISO 14001:2004 & EMAS
Prevention of pollution
ISO 19011
Certification & verification
Roles and responsibilities of auditors
Auditor skills & development
Audit planning, execution and reporting
NCRs and categorisation
Identification/evaluation of environmental aspects
Overview of current environmental legislative requirements

What Are The Benefits?
This course satisfies the formal training requirements for those wishing to register with the IEMA Auditor Registration Scheme. Attendees will develop a detailed understanding of environmental management systems, know the criteria required for implementing a successful certified EMS and how to assess against the ISO 14001 and EMAS standards.

In-House Courses
Offering better value for money, they can be designed to closely match your specific requirements.

Style of Delivery And Course Leaders
A combination of presentations and guided exercises and a highly interactive role-play exercise involving a simulated audit makes this course both highly beneficial and enjoyable for participants. Our course leaders have substantial experience in the field of environmental management systems design and implementation. They are qualified and experienced auditors with extensive practical management experience across a wide range of sectors including manufacturing, finance, pharmaceuticals, local and national government.

Certification
Delegates successfully completing the course, including examination, will be awarded an IEMA registered certificate.

Booking and Course Fees
The fee includes lunch and refreshments during the day. Please complete the booking form and return together with the relevant fee.

Environmental Legislation Awareness

This intensive one-day course is designed to equip delegates with a knowledge and understanding of the legislative structure, current environmental legislation and how it is enforced.

Introduction
No company or organisation can afford to neglect the law, but many companies still do not realise the full extent of their obligations under environmental legislation. Lack of knowledge is no protection for either a company or an individual. This course aims to cover the key legislative requirements that are required. This course seeks to address the need for business to gain an appreciation of applicable environmental legislation and the actions they should typically take to ensure they are legally compliant. This course is essential for those companies who are in the process of setting up a certified environmental management system.

Who Should Attend?
This course is recommended for individuals with key environmental management responsibilities, particularly those seeking or maintaining certification against the ISO 14001 standard. It is also suitable for senior managers and directors and environmental auditors, in fact anyone seeking to increase their environmental legislative knowledge

Course Objectives
This course aims to provide an understanding of environmental legislation and the enforcement process for business.

Course Content

Air emissions
The Environment Act
Water Pollution
The Environmental Protection Act
Waste Management
Oil storage
Contaminated Land
Packaging
Principles of environmental legislation
Integrated Pollution Prevention and Control (IPPC/APC)
European and International influences on Environmental Law

What Are The Benefits?
On successful completion, delegates will have improved their knowledge of environmental legislation and requirements, improved confidence in the extent of compliance of their own systems and be able to identify any current weaknesses in their management of environmental legislation

In-House Courses
Offering better value for money, they can be designed to closely match your specific requirements.

Style of Delivery And Course Leaders
Our course leaders have substantial experience in the field of environmental management and pollution control. They are qualified and experienced with extensive practical management experience across a wide range of sectors including manufacturing, finance, pharmaceuticals, local and national government. We have extensive experience working across cultural boundaries, through our work in Europe, Africa, the Middle East, Asia and the Americas.

Certification
Delegates successfully completing the course will be awarded an IQMS registered certificate.

Booking and Course Fees
The fee includes lunch and refreshments during the day. Please complete the booking form and return together with the relevant fee.

CIWM Waste Awareness Certificate

This intensive one-day course is accredited by the Chartered Institute of Waste Management (CIWM) and covers the key elements of waste management, waste minimisation and helps your organisation stay within the law. It is designed for those people who require a sound understanding of the issues involved in satisfying legal requirements and the associated practical implications including waste minimisation.

Introduction
Waste management legislation is complex and getting it wrong could land your company, and those responsible for any breach, in court. Managing your company�s waste properly is not just about covering the legal angles. Waste is gradually becoming more expensive but, with costs spread around the organisation, the total waste and its cost are not always obvious. If you are not looking at waste costs � then what about your competitors? This course identifies the legal obligations of all those handling waste and provides practical solutions for waste management practices and significant cost savings. Companies with ISO 14001 certified systems can demonstrate improved competency in their management of waste and particularly if seeking improvements in this area this course can help to identify potential opportunities. Delegates are required to complete a multi-choice exam paper at the end of the course.

Who Should Attend?
All those with responsibility for ensuring waste management is dealt with in a legally proper manner and those who are seeking to improve their understanding of the legislation in place on waste. It is also useful for those who are trying to improve their company waste management. People who are trying to establish waste minimisation initiatives, perhaps in companies with ISO 14001 who are intending to focus on waste minimisation as part of their continual improvement programme.

Course Objectives
To enable those attending to understand waste, types of waste and how and where it is produced in the workplace, appropriate waste legislation with the aim of ensuring that these requirements are fulfilled in practice. To enable attendees to initiate a company waste minimisation programme.

Course Content

Waste definitions and types
Waste reduction, re-use and recycling
Waste categorisation and streaming
Waste disposal routes and records
Waste legislation and regulation
Storage and environmental aspects of waste
Practical waste management including Duty of Care and Enforcement
Waste management procedures, monitoring and auditing

What Are The Benefits?
Delegates can make an immediate impact on waste management practices within their organisation leading to long-term savings where appropriate. It will also improve confidence that company legal obligations with respect to waste are sufficiently addressed.

In-House Courses
Offering better value for money, they can be designed to closely match your specific requirements.

Style of Delivery And Course Leaders
IQMS� philosophy is to create an atmosphere where delegates can gain most benefit from attending our courses. We believe that a relaxed and informal atmosphere helps to achieve this and our interactive training sessions and workshops promote understanding of the issues. Our course leaders have substantial experience in the field of environmental management and pollution control. They are qualified and experienced trainers and consultants with extensive practical management experience across a wide range of sectors including manufacturing, finance, pharmaceuticals, local and national government.

Certification
Delegates successfully completing the course and passing the CIWM multi-choice examination will be awarded a CIWM registered certificate.

Booking and Course Fees
The fee includes lunch and refreshments during the day. Please complete the booking form and return together with the relevant fee.

OHSAS 18001:2007 Foundation

This intensive one-day course is designed to provide delegates with a thorough knowledge of the OHSAS 18001:2007 health and safety management system standard and its implementation requirements.

Introduction
Health and Safety performance is a key business performance indicator. It is now not enough to simply comply with the plethora of legislation but also to demonstrate effective and proactive management of health and safety for improvement. It is particularly useful for those who are keen to progress beyond legal compliance and improve the way their system operates. Many companies are now turning to OHSAS 18001:2007 as their method of choice and as a means of demonstrating the system�s credibility to their existing and potential customers and to other interested parties. This course introduces delegates to the OHSAS 18001:2007 management system model and describes how this standard can be used to implement a certifiable system.

Who Should Attend?
This course is invaluable for those who are health and safety practitioners currently managing a health and safety policy and seeking to improve its performance. It is also invaluable for those who have a general need to know more about OHSAS 18001:2007 and for those who are considering implementing an OHSAS 18001:2007 based system.

Course Objectives
To enable delegates to understand health and safety management within a business environment and to understand the principles of the OHSAS 18001:2007 health and safety system.

Course Content

Health and Safety Management System implementation
Health and safety policy
Background to health and safety management
Performance standards
OHSAS 18001:2007 requirements

What Are The Benefits?
Attendees will develop a detailed understanding of the 18001:2007 requirements allowing them to make a judgement on whether this system is the best way forward. If you have already decided that 18001:2007 will be of benefit to your company then the course may help you to identify the requirements and pitfalls before you start, avoiding costly mistakes.

In-House Courses
Offering better value for money, they can be designed to closely match your specific requirements.

Style of Delivery And Course Leaders
The course involves a balanced combination of presentation and exercises to achieve the course objectives. Course leaders are trained in the field of health and safety management systems and are experienced practitioners with extensive practical management experience across a wide range of sectors including manufacturing, finance, pharmaceuticals, local and national government. We have extensive experience working across cultural boundaries, through our work in Europe, Africa, the Middle East, Asia and the Americas.

Certification
Delegates successfully completing the course will be awarded an IRCA registered certificate.

Booking and Course Fees
The fee includes lunch and refreshments during the day. Please log on to our website www.iqms.co.uk and complete an on-line booking form advising payment details/purchase order number.

OHSAS 18001:2007 Internal Auditor

This highly interactive two-day training programme focuses on the principles and techniques that are required to effectively audit health and safety systems. This course is registered with the International Register of Certificated Auditors (IRCA).

Introduction
The OHSAS 18001:2007 standard is seen as a means to improve the overall health and safety legislative compliance and existing system arrangements. Internal auditing is one of the fundamental mechanisms for maintaining but also for developing and improving existing working practices within an organisation. This IRCA registered course focuses delegates on the most important attributes of the OHSAS 18001:2007 management system and helps them to understand the role of the auditor in development and improvement of this system.

Who Should Attend?
This course is essential for those who will undertake internal health and safety management system audits, or who will be required to plan, manage and implement an internal audit programme. The course does not require any past auditing or health and safety management experience.

Course Objectives
To enable delegates to effectively plan, perform, evaluate and report the results of internal health and management system safety audits and to help delegates understand the key attributes of a good health and safety management system and the role of the internal auditor in its continual improvement and development.

Course Content

Health and safety awareness
Brief overview of current health and safety legislation
Structure and principles of the OHSAS 18001:2007 standard
Audit techniques
Auditor attributes and skills
NCRs and categorisation

What Are The Benefits?
This course, combined with an OH&SMS Foundation Course, satisfies the formal training requirement for those wishing to register with the IRCA as an Internal OH&SMS Auditor. Successful delegates will be equipped with the technical skills and knowledge required to plan, conduct and report internal health and safety effectively. This course satisfies the formal training requirements for those wishing to register with the IRCA as an Internal Health and Safety Auditor.

In - House Courses
Offering better value for money, they can be designed to closely match your specific requirements.

Style Of Delivery And Course Leaders
A combination of presentations and guided exercises and a highly interactive role-play exercise involving a simulated audit makes this course both highly beneficial and enjoyable for participants. Our course leaders are trained in health and safety management systems and are qualified and experienced auditors with extensive practical management experience across a wide range of sectors including manufacturing, finance, pharmaceuticals, local and national government. We have extensive experience working across cultural boundaries, through our work in Europe, Africa, the Middle East, Asia and the Americas

Certification
Delegates successfully completing the course will be awarded an IRCA registered certificate.

Booking And Course Fees
The fee includes lunch and refreshments during the day. Please log on to our website www.iqms.co.uk and complete an on-line booking form advising payment details/purchase order number.

OHSAS 18001:2007 Lead Auditor

This five-day highly interactive Lead Auditor course is ideal for those seeking to develop their professional auditing skills in planning, implementing and reporting effective audits in health and safety and provides an in-depth understanding of the Occupational Health and Safety Assessment Series (OHSAS) 18001:2007 model. This course is registered with the International Register of Certificated Auditors (IRCA).

Introduction
It is a legal responsibility for a company to have developed its health and safety policy and arrangements. Many companies who are keen to progress beyond legal compliance and improve the way their health and safety system operates are now turning to OHSAS 18001:2007 as their method of choice and as a means of demonstrating the systems credibility to existing and potential customers and to other interested parties.

Who Should Attend?
This course is invaluable for health and safety professionals who wish to develop their auditing skills. It is particularly useful for those people who regularly assess the health and safety performance of 2nd and 3rd parties. It is also essential for any serious health and safety practitioner with a responsibility to design, implement and manage a health and safety management system that meets the requirements of OHSAS 18001:2007.

Course Objectives
To develop delegates� understanding of the principles of Health and Safety Management, requirements of OHSAS 18001:2007, and to help to develop delegates� understanding of different types of audit and the practical skills required to plan, execute and report health & safety management systems audits.

Course Content

Occupational Health & Safety Awareness
Emergency preparedness
Occupational Health & Safety Policy Statement
Auditor skills and registration
Overview of Health and Safety legislative requirements
Auditing techniques
Risk Assessment Methods (including HAZOP & HAZAN)
Audit case study and role-play
Roles and Responsibilities of auditors and audit leaders
Nonconformity categorisation and reporting
Audit planning, execution, reporting and follow-up

What Are The Benefits?
The course is designed not only to help people perform effective and value-adding audits, but also to develop delegates wider understanding of the OHSAS health and safety management systems design and implementation. Successful completion of the course and the achievement of the 70% pass mark will satisfy the formal training requirements for those wishing to register as auditors or lead auditors with the IRCA.

In-House Courses
Offering better value for money, they can be designed to closely match your specific requirements.

Style of Delivery And Course Leaders
Our course leaders have a background in health and safety as well as being qualified, registered and experienced auditors. They have extensive knowledge across a wide range of sectors including manufacturing, finance, pharmaceuticals, local and national government.

Certification
Delegates successfully completing the course, including examination, will be awarded an IRCA registered certificate.

Booking and Course Fees
The fee includes lunch and refreshment during the day. Please complete the booking form and return together with the relevant fee.

Occupational Health & Safety Awareness
Emergency preparedness
Occupational Health & Safety Policy Statement
Auditor skills and registration
Overview of Health and Safety legislative requirements
Auditing techniques
Risk Assessment and Emergency Preparedness
Audit case study and role-play
Roles and Responsibilities of auditors and audit leaders
Nonconformity categorisation and reporting
Audit planning, execution, reporting and follow-up

In-House Courses
Offering better value for money, they can be designed to closely match your specific requirements.

Certification
Delegates successfully completing the course, including examination, will be awarded an IRCA registered certificate.

Booking and Course Fees
The fee includes lunch and refreshment during the day. Please log on to our website www.iqms.co.uk and complete an on-line booking form advising payment details/purchase order number.

OHSAS 18001:2007 Auditor Conversion

A three-day auditor conversion course for existing auditors seeking to strengthen their health and safety management system knowledge. This course will be of greatest benefit for those who have previously completed a 5-day quality or environmental lead auditor course. This course is registered by the International Register of Certificated Auditors (IRCA).

Introduction
Health and Safety, Environmental and Quality Management in many companies is fast becoming integrated. Auditors may expect in the near future to be less confined to one discipline and to participate in integrated systems audits. This course is designed to build on the knowledge of existing quality or environmental auditors and enhance their capability to audit health and safety systems. This course helps to develop delegates� knowledge and understanding of OHSAS 18001:2007 as a health and safety management systems framework. Course attendees are assessed on their knowledge and understanding throughout the course and will be required to sit a 1.5 hour open book examination on the final day.

Who Should Attend?
Existing Quality/Environmental Auditors and Lead Auditors disciplines who are seeking to develop their competences to include health and safety management system auditing.

Course Objectives
To enable those attending to understand the principles of health and safety management, understand health and safety legislation and develop their knowledge of the health and safety OHSAS 18001:2007 standard.

Course Content

Occupational health and safety awareness
Audit process & skills revision
OHSAS 18001:2007 requirement
NCRs and categorisation
OH&S policy
Audit case study and role-play
OH&S Legislative requirements
Risk Assessment Methods and Emergency Preparedness

What Are The Benefits?
The course is designed to help existing auditors to become multi-skilled by developing health and safety management system audit competency. Successful completion of the course and the achievement of the 70% pass mark will satisfy the formal training requirements for those wishing to register with the IRCA as an OH&S Auditor or Lead Auditor, provided that delegates have previously successfully completed an IRCA recognised 5 day lead auditor course in another discipline (e.g. Quality).

In-House Courses
Offering better value for money, they can be designed to closely match your specific requirements.

Style of Delivery And Course Leaders
A combination of presentations and guided exercises and a highly interactive role-play exercise involving a simulated audit makes this course both highly beneficial and enjoyable for participants. Our course leaders are trained and experienced in the field of health and safety auditing with extensive practical management experience across a wide range of sectors including manufacturing, finance, pharmaceuticals, local and national government.

Certification
Delegates successfully completing the course, including examination, will be awarded an IRCA registered certificate.

ISO 27001:2005 Lead Auditor

COURSE CONTENT

Introduction to Information Security
Detailed content of ISO 27001:2005
Similarities with other management systems standards
Information Security Management Issues including operational control
Information Security Audit Skills
Practical exercises and feedback.

IN � HOUSE COURSES
Offering better value for money, they can be designed to closely match your specific requirements.

CERTIFICATION
Delegates successfully completing the course, including examination, will be awarded an IRCA registered certificate.

BOOKING AND COURSE FEES
The fee includes full lunch and refreshments each day.

Product Realisation (APQP)

This one-day course covers the needs & expectations of Advanced Product Quality Planning / Product Realisation within the customer contractual requirements of ISO/TS 16949:2009.

Course Objectives
The course has been structured to give managers a strategic understanding of the overall requirements of APQP principles required within ISO/TS 16949:2009. It will enable delegates to understand how the customer�s requirement for �Zero defect� within all aspects of design, manufacture and delivery can be achieved

The Course Content

What are the requirements of APQP
Why it is required within ISO/TS 16949:2009 and QS 9000
What is a reasonable expectation for each activity
How failure occurs
Where the benefits lie
When it goes wrong
Where it goes wrong

In-House Courses
Offering better value for money, they can be designed to closely match your specific requirements.

Certification
All delegates will be awarded a certificate verifying attendance and successful completion of the course

Booking and Course Fees
This course is only available on an in house basis

ISO/TS 16949:2009 Foundation

This course covers the differences between ISO/TS 16949:2009 and QS 9000 and helps top management implement an effective transition.

The Course Content

History of Customer, national and International quality system standards
The aim of ISO/TS 16949:2009
ISO/TS 16949:2009 requirements
Certification issues
Implementation issues with ISO/TS 16949:2009
The Process Model and System requirements
Clauses influenced under "Customer requirement" needs

In-House Courses
Offering better value for money, they can be designed to closely match your specific requirements.

Certification
Delegates successfully completing the course will be awarded an IQMS registered certificate.

Booking and Course Fees
The fee includes lunch and refreshments during the day. Please complete the booking form and return together with the relevant fee.

ISO/TS 16949:2009 Internal Auditor

IN � HOUSE COURSES
Offering better value for money, they can be designed to closely match your specific requirements.

CERTIFICATION
Delegates successfully completing the course will be awarded an IQMS registered certificate.

BOOKING AND COURSE FEES
The fee includes lunch and refreshments during the day.

ISO/TS 16949:2009 Lead Auditor

Course Content

Background to Quality Management
Setting quality objectives
The ISO 9000 series standards
Measurement and analysis
Process based quality systems
Continual improvement
The 8 quality management principles
WISO/TS 16949:2009 clause requirements

In-House Courses
Offering better value for money, they can be designed to closely match your specific requirements.

Certification
Delegates successfully completing the course, including examination, will be awarded an IRCA registered certificate.

Booking and Course Fees
The fee includes lunch and refreshments during the day. Please complete the booking form and return together with the relevant fee.

Measurement Systems Analysis (MSA)

This course is designed to provide participants with an understanding of the principles of MSA and the methodologies for performing measurement systems studies. At the conclusion of the course, participants will be able to perform an R&R study and be able to interpret the results in the context of the process variation and product acceptance criteria.

MSA is one of the core tools of ISO/TS 16949:2009, where it is required to be used within the Product Realisation process and is also a key element of Measure step Six Sigma to establish the reliability of the process measurement system.

Who Should Attend
This course is suitable for quality professionals, six sigma change agents, lean practitioners and support staff who require a basic understanding of Measurement system evaluation techniques and the potential benefits (supported by examples) of understanding measurement system limitations.

The course is highly practical and avoids the requirement for a detailed knowledge of statistics
Managers, Team leaders, Engineers and technicians with responsibility for design, engineering, production and quality
Senior and line management who are responsible for creating and/or implementing ISO/TS 16949:2009 requirements.

Course Content:

Sources of error in measurement systems (Linearity, Bias, Stability)
Measurement system repeatability
Measurement system reproducibility
Measurement Uncertainty
Gauge R&R calculations
Attribute and variable measurement systems analysis
Measurement system improvements

In-House Courses
Offering better value for money, they can be customised and designed to match your individual specific requirements.

Style of Delivery and Course Leaders
Our course leaders are business improvement specialists, qualified professionals and experienced six sigma master black belts. They have extensive knowledge across a wide range of business sectors including manufacturing, finance, pharmaceuticals, local and national government. They have all cut their teeth as successful change agents within high profile organisations, and fully understand the range of technical, legislative and people challenges that face those with a responsibility for delivering real quality improvements.

Certification
All delegates will be awarded a certificate verifying attendance and completion of the course.

Booking and Course Fees
This course is only available on an in house basis

Statistical Process Control (SPC)

This course is designed to provide participants with an understanding of the principles of Statistical Process Control (SPC) and the tools and techniques. SPC does not refer to a particular technique, algorithm or procedure

SPC is an optimisation philosophy concerned with continuous process improvement, using a collection of (statistical) tools for data and process analysis making inferences about process behaviour. SPC is a key component of Total Quality initiatives and ultimately SPC seeks to maximise profit by improving product quality, improving productivity, streamlining process, reducing wastage and reducing variation.

SPC is considered one of the core tools of ISO/TS 16949:2009, and is generally required to be used within the Product Realisation process and it is also a key element of the Control step within Six Sigma.

Who Should Attend
This course is suitable for quality professionals, six sigma change agents, lean practitioners and support staff who require a basic understanding of Statistical Process Control tools and techniques and the potential benefits (supported by examples) of understanding process behaviour.

The course is highly practical and avoids the requirement for a detailed knowledge of statistics
Managers, Team leaders, Engineers and technicians with responsibility for design, engineering, production and quality
Senior and line management who are responsible for creating and/or implementing ISO/TS 16949:2009 requirements

Course Content

Variable Control Charts Xbar-R charts and Xbar-s charts
Moving average & moving range Charts
Checking for trends and option for trend control chart
Process Capability Cp, Cpk, Pp, and Ppk
One-side specification limits
Descriptive statistics
Calculation of control limits based on data

In-House Courses
Offering better value for money, they can be customised and designed to match your individual specific requirements.

Style Of Delivery And Course Leaders
Our course leaders are business improvement specialists, qualified professionals and experienced six sigma master black belts. They have extensive knowledge across a wide range of business sectors including manufacturing, finance, pharmaceuticals, local and national government. They have all cut their teeth as successful change agents within high profile organisations, and fully understand the range of technical, legislative and people challenges that face those with a responsibility for delivering real quality improvements.

Certification
All delegates will be awarded a certificate verifying attendance and completion of the course.

Booking And Course Fees
This course is only available on an in house basis

Failure Mode & Effects Analysis (FMEA)

This 1-day course covers the application of Failure Mode and Effect Analysis (FMEA) within the context of ISO/TS 16949:2009

Introduction
FMEA is an analytical tool used to investigate potential failure modes of designs and processes. There is also a variation that includes the criticality of the item under consideration to assist in focussing attention on the significance of any potential failure. Through the use and application of the FMEA businesses can:

Develop an in-depth understanding of business activities
Reduce the risks when introducing products and services
Investigate internal and external concerns.
Drive continual improvement

Who Should Attend
As the FMEA is an integral part of APQP and a core tool within �Continual Improvement� activity this course will benefit:

Senior managers with strategic responsibility for sales, design, technical, production and quality.
Senior and line management who are responsible for creating and or implementing ISO/TS 16949:2009 requirements.

Course Objectives
The main aims of the course are to enable delegates to understand:

How FMEA techniques benefit an organisation
Where the application of FMEA links to Product Realisation / APQP
Why a multi disciplined team approach works

Course Content
The following elements form the core of this 1-day course:

What is FMEA?
How FMEA techniques benefit an organisation
Where the application of FMEA links to Product Realisation / APQP
Why a multi disciplined team approach works

What Are The Benefits?
This course is of particular benefit to anyone considering introducing FMEA as an improvement technique. Following the course delegates will have a greater appreciation regarding the implications and practical aspects of its use. It is of particular benefit to quality practitioners from the automotive sector, where effective use of FMEA is quite often a contractual or customer requirement

House Courses
Offering better value for money, they can be designed to closely match your specific requirements.

Style of Delivery And Course Leaders
Our course leaders have extensive experience in Quality Management across a wide range of sectors including manufacturing, service and professional organisations including Local, National and International Government. This wide experience enables them to make the course more interesting by using their relevant examples and case studies during workshop discussions. Our team of staff has extensive experience of working across cultural boundaries, through their work in Europe, Africa, Middle East, Asia and the Americas.

Certification
Delegates successfully completing the course will be awarded an IQMS registered certificate.

Booking and Course Fees
This course is only available on an in house basis

8D Problem Solving

The course has been structured to give you a strategic understanding of the principles and use of 8D problem solving.

A one-day course that covers the 8D problem solving techniques in context of the requirements of ISO/TS 16949:2009

Introduction
8D problem solving is an analytical approach to investigate and identify the root cause of a concern, identify robust solutions to stop re-occurrence.

Who Should Attend
As the 8D problem solving techniques can form an integral part of APQP activities and become a core business continual improvement tool. This course will benefit:

Senior Managers with responsibility for sales, design, technical, production and quality.
Senior and line management who are responsible for creating and or implementing ISO/TS 16949:2009 requirements.
Engineers and technicians who can apply 8D problem solving techniques.

Course Objectives
By the end of the course delegates will understand;

Basic 8D terminology
Each of the 8 Disciplines
How to complete an 8D report
What tools and techniques to apply

Course Content

A guide to 8D Problem Solving
What are "the 8 disciplines"?
How the 8 disciplines are used to drive business improvement

In-House Courses
Offering better value for money, they can be designed to closely match your specific requirements.

Certification
Delegates successfully completing the course will be awarded an IQMS registered certificate.

Booking and Course Fees
This course is only available on an in house basis

ISO 22000:2005 Internal Auditor

IN � HOUSE COURSES
Offering better value for money, they can be designed to closely match your specific requirements.

CERTIFICATION
All delegates will be awarded a certificate verifying attendance and completion of the course.

BOOKING AND COURSE FEES
The fee includes a full lunch and refreshments during both days. Please complete the booking form and return together with the relevant fee.

ISO 22000:2005 Lead Auditor

Who Should Attend?

This course satisfies the training requirements for those who wish to register as a food safety system lead auditor with the IRCA.
Food safety professionals with a responsibility to design implement and manage a quality system that meets the requirements of ISO 22000.
Food safety auditors who have been looking to enhance their auditing knowledge and skills or looking to achieve formal recognition for the skills and knowledge that they possess.
Auditors, from any organisation in the food chain, who need to lead audits and audit teams, both in their own organisation and in others, such as suppliers, where there is a requirement to audit food safety management systems against IS0 22000

Previous Experience
Those wishing to attend this course should have:

Experience of working in the food chain
An understanding of relevant key food safety legislation, prerequisite programmes, Good Manufacturing Practices and HACCP principles as defined in Codex Alimentarius.

Course Content

Food safety management principles
The management systems approach to managing food safety risks
The requirements of ISO 22000:2005
The processes and techniques involved in planning, conducting & reporting audits on an entire food safety management system

In-House Courses
Offering better value for money, they can be designed to closely match your specific requirements.

Certification
Delegates successfully completing the course including examination will be awarded an IRCA registered certificate.

Booking and Course Fees
The fee includes full lunch and refreshments each day. Please complete the booking form and return together with the relevant fee.