Terms & Conditions

These terms and conditions cannot be superseded or altered in any way by any other terms and conditions unless specifically agreed to in writing by a Director of iqms (IQMS).

BOOKINGS POLICY

Bookings are taken in the order that they are received and firm bookings take priority over provisional bookings.
Firm bookings must be accompanied by payment in full or a purchase order.

PROVISIONAL BOOKINGS

You can make provisional bookings on any of our public courses, providing that there are places available. Provisional bookings are normally held for a maximum of ten working days, allowing you time to confirm your bookings.

CONFIRMED BOOKINGS

We require you to confirm your bookings in the following way:

• submitting a signed booking form with the relevant details
• sending payment or a purchase order

We will normally send you written confirmation within five days of receiving your confirmation. Full joining instructions will normally be sent approximately 14 days in advance of the course start date. Where a course has pre-work then this information will normally be sent along with the joining instructions approximately 21 days in advance of the course start date to allow the pre-work to be completed. Please note that full payment must be received before the pre-work can be sent.

PAYMENT

Payment must be received in advance of the start of the training course, unless specifically agreed otherwise in writing with us.
Where an invoice is issued by iqms, either alone or in connection with a purchase order, payment is due by return. We will allow up to 30 days for processing but payment must be received before the start of the training, therefore it is essential to consider this when issuing purchase orders.
Payment can be made in the following ways:

• charge or credit card
• electronic bank transfer (e.g. BACS)
• cheque

By agreeing to these Terms and Conditions you are confirming your agreement to pay for the training courses or other services in full.

TRANSFERS, SUBSTITUTES AND CANCELLATIONS

Notification of transfers or cancellations must be made in writing and received by iqms within the timescales noted below.

Transfers

Transfers can be made up to 21 days before the start of the course. Transfers must be to the same course, are subject to availability of places and must be within six months of the initial booking. Requests for transfer must be received in writing and are effective from the date we receive the written request. You will be liable for any costs incurred for accommodation and training materials we may have booked for you.

Substitutes

We understand that sometimes a nominated person may be unable to attend a course therefore substitutes are allowed up to commencement of the course.

Cancellations

After you confirm a place we frequently refuse other bookings for that place. Therefore we cannot accept cancellations for any reason less than 21 days in advance of the start date of the training. Cancellations made 21 days or less from the start date of the training will incur the full cost of the training, including any expenses.

Cancellations made more than 21 days in advance of the start date of the training will incur a £50 administration fee. Delegates failing to arrive for the training or leaving the training during the course will incur the full cost of the training, including any expenses.

Any discounts are applicable only as specifically agreed and where all of the conditions are met in full. If these are not met then the fees charged will revert to the normal full fees applicable at the time.

We endeavour always to run the courses as scheduled. However, on occasions and due to circumstances beyond our control we may have to change the venue, location or dates at any time and without prior notice from that published.
In these cases should you wish to cancel your booking we will of course make a full refund. We understand how frustrating this can be for you and will only do this when it is absolutely necessary, but reserve the right to do this.

IN HOUSE TRAINING

IQMS will provide the training course, training materials, transport and accommodation for the tutor at locations within the UK.  Courses at venues outside the UK will be subject to separate agreement.  The customer is responsible for providing a suitable training venue and any other associated costs such as travel, accommodation and refreshments for delegates attending the course.

LIABILITY

Cancellation by iqms
Liability for a course cancelled by iqms is limited to the provision of an further training course.Iqms are not liable for any consequential loss or costs associated with the cancellation of the training course.

INTELLECTUAL PROPERTY/COPYRIGHT

All intellectual property rights and copyrights on knowledge, concepts, materials belong to and will remain the property of iqms.

ADMINISTRATION

Where the customer fails to comply with these terms and conditions iqms withhold the right to charge all costs incurred with the administration of related activities.

LATE PAYMENT

Where the customer fails to comply with these terms and conditions iqms withhold the right to charge interest and any additional costs incurred with finance relating to payments overdue.

Certificates for training courses will not be issued until payment has been received by iqms in full.